Telegram Bot for Online Education Support, Managing Study Groups, Course Enrollment and Student Assistance¶
Organize communication with students and study groups through a Telegram bot on the Hotline CRM platform!
- Convenience throughout the entire interaction chain: course enrollment → training → homework checking → personal consultations → graduate support
- Support for study groups in chats and personal dialogues with each student in one system
- Familiar Telegram interface based on topic groups, simple installation and setup — everything is intuitive, use any familiar message format (stickers, voice messages, screenshots, etc.)
- Powerful set of modules: quick replies, broadcasts, labels, statuses and more.
The free version of the system is excellent and available for any period
Hotline CRM Capabilities¶
Hotline CRM allows you to conduct all communication with students through one bot throughout the entire educational path — from the first interest in a course to graduate support and newsletters about new programs.
A key difference between Hotline and many other support systems is the ability to work not only in personal dialogues with students, but also in group chats of study groups, connecting to bots and personal accounts.
Teachers and their assistant teams can easily switch between individual consultations, as well as monitoring and supporting group chats. You can process both enrollment applications and conduct the educational process itself in one system.
The system provides convenient live communication between students and teachers in any format — text, voice messages, homework photos, documents, video. The system works entirely in Telegram through the topic group interface and is accessible from any device, requiring no installation of additional programs or switching to inconvenient web portals.
Hotline has extensive functionality for various cases: quick replies to frequent questions, broadcasts of materials and announcements, activity analytics, integrations with external systems to accelerate operator work.
But most importantly — Hotline empowers teachers and their assistants, giving them a truly convenient and responsive interface, rather than trying to replace live communication with students with robots.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Unlimited managers, operators and dialogs (1)
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The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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Parallel connections and load distribution (1)
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Connect multiple bots or accounts simultaneously to distribute load and increase system stability.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Analytics and reporting (1)
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Track key metrics, response times, operator performance and customer satisfaction levels.
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Data export and backup (1)
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Export dialog history, contact data and analytics in various formats for backup or integration with other systems.
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Flexible configuration and customization (1)
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Over 20 connection parameters allow you to fine-tune system behavior for your specific needs.
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API and webhooks for integrations (1)
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Connect external systems via webhooks and API to automate workflows and integrate with your existing tools.
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Video Overview¶
Implementation Process¶
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Connect Bot or Account¶
Connect a bot or personal account through @hotlinetg_bot — the process takes 2-3 minutes. You can compare the advantages of each option and choose the one suitable for your educational model.
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Quick Parameter Setup¶
Set up a welcome message for new students with important links and teacher working hours. All setup is done through the setup bot without programming — super fast and simple.
If necessary, you can order a setup consultation for help configuring the system for online education according to your needs.
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Add Bot or Account to Study Group Chats¶
Connect group monitoring so teachers can work with groups and students' personal dialogues from a single backend group. Now activity in all study chats will be collected in one backend group, from which you can conveniently conduct communication with students.
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Invite Teacher Team¶
Add teachers, curators, or assistants to the backend group. Configure their roles and access rights.
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Get Familiar with Functions¶
Introduce the team to the system's capabilities: switching between personal dialogues and group chats, quick replies to students' frequent questions, broadcasting materials, internal comments.
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Launch Full Education Cycle¶
Start using the system for the entire chain: accept enrollment applications, conduct the educational process in group chats, answer students' questions, check homework, communicate with graduates, send information about new courses.
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Additional Features¶
As you grow, use broadcasts, analytics to track your project's development, integrations with payment systems or other services to increase team efficiency.
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Paid Subscription¶
As your educational project scales, upgrade to a paid plan with extended limits and premium features.
Connection Parameters¶
Connection parameters determine bot behavior for online education. Configured through setup bot @hotlinetg_bot after selecting the required connection.
Main parameters for educational systems and bots:
Setting welcome for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting topic auto-close timeout:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Enabling automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Enabling chat work mode:
MONITOR_GROUPS
Create and activate topics when new messages appear in group chats in which the connected account or bot is a member.
Default value: FALSE (groups are not monitored).
Setting operator permissions for using broadcast, label and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Disabling error message sending when working with accounts:
SILENT_MODE
Whether to show clients possible errors when processing their messages.
Default value: show errors.
Useful Modules¶
In addition to basic commands, Hotline provides modules critical for educational projects:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Related Cases¶
Useful functionality extensions for online education may include features from the following cases: